Job Description:

The Business Analyst will play a critical role in the modernization and transformation of Human Services eligibility and case

management systems. This role requires the ability to analyze legacy program rules, interpret complex policies, and translate

them into updated business and system requirements that align with modern technology platforms. The analyst will collaborate

closely with program stakeholders, technical teams, data analysts, and system integrators to ensure accuracy, completeness,

and clarity of requirements across multiple Human Services domains, including SNAP, HEAP, Public Assistance, Fair Hearings,

and Child Support.

Responsibilities:

· Proven experience working as a Business Analyst with the ability to analyze, interpret, and document business and system requirements.

· Experience reviewing and understanding legacy, open, or transferred business rules and translating them into modernized business and system requirements based on program domain knowledge.

· In-depth domain knowledge of Human Services programs, including SNAP (Supplemental Nutrition Assistance Program), HEAP (Home Energy Assistance Program), Public Assistance (PA), Fair Hearings, and Child Support.

· Strong analytical and documentation skills with the ability to communicate complex business processes clearly to both technical and non-technical stakeholders.

· Experience supporting federal or state eligibility programs and systems within Human Services environments operating under state-supervised, locally administered models.

· Experience facilitating stakeholder workshops, defining agendas, conducting system user training, and ensuring adherence to project timelines.

· Experience creating As-Is and To-Be artifacts such as process flows, user stories with acceptance criteria, use cases, user guides, screen prototypes, data specifications, and UML diagrams.

· Experience performing business process reengineering and optimization, including analyzing legacy or mainframe system logic and designing modernized future-state processes.

· Experience conducting open systems analysis, application mapping to modern solutions, system gap analysis, and possessing basic scripting or query skills (e.g., SQL).

· Knowledge of Quality Control systems for sampling, client portal systems for enrollment intake, and worker portal systems supporting eligibility, enrollment, and case management.

· Knowledge of application management functions including data collection (financial and non-financial), document management, client correspondence, and support processes related to eligibility and case management systems.

Proven experience working as a Business Analyst with the ability to analyze, interpret, and document business and

system requirements.

Experience reviewing and understanding legacy, open, or transferred business rules and translating them into

modernized business and system requirements based on program domain knowledge.

In-depth domain knowledge of Human Services programs, including SNAP (Supplemental Nutrition Assistance

Program), HEAP (Home Energy Assistance Program), Public Assistance (PA), Fair Hearings, and Child Support.

Strong analytical and documentation skills with the ability to communicate complex business processes clearly to both

technical and non-technical stakeholders.

Experience supporting federal or state eligibility programs and systems within Human Services environments operating

under state-supervised, locally administered models.

Experience facilitating stakeholder workshops, defining agendas, conducting system user training, and ensuring

adherence to project timelines.

Experience creating As-Is and To-Be artifacts such as process flows, user stories with acceptance criteria, use cases,

user guides, screen prototypes, data specifications, and UML diagrams.

Experience performing business process reengineering and optimization, including analyzing legacy or mainframe

system logic and designing modernized future-state processes.

Experience conducting open systems analysis, application mapping to modern solutions, system gap analysis, and

possessing basic scripting or query skills (e.g., SQL).

Knowledge of Quality Control systems for sampling, client portal systems for enrollment intake, and worker portal

systems supporting eligibility, enrollment, and case management.

Knowledge of application management functions including data collection (financial and non-financial), document

management, client correspondence, and support processes related to eligibility and case management systems.