Job Description:

Provide Level 2 IT support and helpdesk services including handling customer calls, resolving application-related

issues, enforcing security compliance policies, documenting procedures, delivering user training, troubleshooting

access and hardware issues, and supporting physical IT setup including cable management and equipment

handling.

Responsibilities:

· 84 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets.

· 36 Months experience of reviewing and enforcement of Security compliance policy and procedure.

· 36 months experience documenting/writing training materials.

· 36 Months developing and delivering employee training materials.

· 36 Months experience troubleshooting access issues/permissions, individual accounts, hardware, and applications.

· 36 months experience lifting to 25 lbs. of equipment and running cable over and under furniture.

· 36 Months experience using Ticket tracking systems (ITSM, Redmine, or equivalent).

 84 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application

related tickets.

 36 Months experience of reviewing and enforcement of Security compliance policy and procedure.

 36 months experience documenting/writing training materials.

 36 Months developing and delivering employee training materials.

 36 Months experience troubleshooting access issues/permissions, individual accounts, hardware, and

applications.

 36 months experience lifting to 25 lbs. of equipment and running cable over and under furniture.

 36 Months experience using Ticket tracking systems (ITSM, Redmine, or equivalent).